We Work With All
Insurance Carriers
Direct Billing Coordination. Certified Documentation. Streamlined Support.
The Mitigation & Remediation Process
Emergency Mitigation & Documentation
Metro Mitigation Group LLC arrives promptly to stabilize your property and prevent further loss. Our team performs critical water extraction and structural drying, documenting the process with technical data and infrared findings—the facts your carrier requires to evaluate a loss.
Remediation & Technical Scope
For mold or environmental hazards, we perform professional remediation to ensure a safe, sanitary environment. We provide a detailed, itemized scope of work to you and your adjuster, ensuring the technical requirements of the project are clearly communicated.
Administrative Billing Assistance
For your convenience, we can submit our itemized mitigation and remediation invoices directly to your carrier. This allows you to focus on your property’s recovery while we manage the technical data and reporting.
Understanding Damage Categories
Mitigation Services
Immediate actions to stop damage from spreading—such as water extraction, structural drying, and emergency tarping.
Remediation Services
The specialized removal of contaminants, such as mold or sewage, to return the property to a healthy state.
Note:
Coverage is determined solely by your insurance policy. Metro Mitigation Group LLC identifies the category of damage (e.g., Category 3 Water) so you can have an informed discussion with your agent regarding your specific coverage.
Our Documentation Standards
We provide the factual reporting required to verify the mitigation and remediation process:
- High-resolution photo documentation of all affected areas
- Comprehensive moisture measurement and infrared imaging
- Itemized scope of professional services using Xactimate (industry-standard pricing)
- Daily site monitoring and atmospheric readings
"Every certified technician at Metro Mitigation Group LLC is trained to document the physical facts of the loss according to IICRC S500 and S520 industry standards."
Frequently Asked Questions
Should I call Metro Mitigation Group LLC or my insurance company first?
Standard insurance policies require homeowners to take "reasonable steps" to mitigate further damage immediately. We provide emergency services to protect your property. We recommend notifying your insurance carrier as soon as possible to report the loss.
Will you rebuild my home after the cleanup is finished?
Metro Mitigation Group LLC specializes in mitigation and remediation—the critical first steps of stopping damage and cleaning the environment. Once we have achieved "dry standards" or completed remediation, your property will be ready for the reconstruction phase by a contractor of your choice.
Will filing a claim raise my rates?
Premiums and rates are determined exclusively by your insurance carrier. Metro Mitigation Group LLC suggests directing all questions regarding your policy and premiums to your licensed insurance agent.
What if my claim is denied?
Claim decisions are made solely by your insurance carrier. Our role is to provide factual, technical evidence of the work performed. If a claim is not covered, we provide a transparent out-of-pocket estimate for the mitigation services.
How long does the mitigation process take?
Standard structural drying typically takes 3–5 days, while remediation timelines vary based on the project scope. We maintain open communication with you and your adjuster to provide any additional technical data they may need.
Legal Disclaimer
Metro Mitigation Group LLC is a mitigation and remediation contractor and is not a licensed public insurance adjuster. We do not negotiate insurance claims, interpret insurance policy language, or represent the insured in the settlement of a claim. Our services are limited to emergency mitigation and environmental remediation. All coverage determinations and claim approvals are made by your insurance carrier.